Ofcom has confirmed that an episode of Channel 5's Celebrity Big Brother was the most complained-about TV moment of the decade.
According to the broadcasting regulator, more than 25,000 viewers wrote in when former Emmerdale actor Roxanne Pallett falsely accused Coronation Street star Ryan Thomas of 'punching' her in the house.
She later apologised for the claim, and said that she had been suffering from PTSD during the show.
Channel 5
Related: Celebrity Big Brother's Roxanne Pallett opens up about engagement in emotional post
The episode accounted for almost half of all complaints filed in 2018, making it top of the backlash list by quite some distance.
In second place on the list was an episode of Loose Women that aired last year, which sparked 8,000 complaints when Kim Woodburn clashed with panellist Coleen Nolan and stormed off stage.
Other reality shows such as The X Factor and Love Island featured in the top 10, as did news and current affairs segments.
Rex/Shutterstock
Tony Close, Ofcom's Director of Content Standards, suggested that "one important reason" such shows have found themselves facing significant criticism "might be the rise of social media over the decade".
Close continued: "We know people like to discuss reality shows online. And in a time of political change, social media has also shaped increasingly passionate debate around news coverage.
"While the overall volume of complaints we receive about a programme is certainly a good indicator that it needs examining, it's not necessarily a sign that broadcasting rules have been broken."
"For example, shows with large audiences often generate more complaints because more people are watching. And we don't need to receive any complaints to step in if a programme breaks our rules."
ITV
View the full top 10 most complained-about TV moments to Ofcom of the 2010s below:
- Celebrity Big Brother, Channel 5 – 30, 31 August, 1 September 2018
25,327 complaints about the incident involving Roxanne and Ryan (30, 31 August and 1 September).
- Loose Women, ITV – 29 August 2018
8,002 complaints (of which 7,912 related to an interview with guest Kim Woodburn which resulted in her walking off set).
- UKIP: The First 100 days, Channel 4 – 16 February 2015
6,187 complaints of which the majority were that the portrayal of UKIP was misleading, offensive and biased.
- Sky News – 27 September 2018
3,463 viewers alleged bias and defamation of character in the editing of Sky News’ interview with Tommy Robinson.
- The X Factor, ITV – 11 December 2010
2,868 complaints that performances by Rihanna and Christina Aguilera were too explicit for broadcast before the 9pm watershed. Broadcast Bulletin 180.
- Channel 4 News, Channel 4 – 29 March 2019
2,717 complaints when presenter Jon Snow said, after a day of rallies and protests relating to Brexit, that he had "never seen so many white people in one place".
- Love Island, ITV2 – 1 July 2018
2,644 viewers raised concerns about emotional distress to contestants, specifically Dani Dyer becoming distressed after a clip was shown to her of boyfriend, Jack, with his former partner.
- The Wright Stuff, Channel 5 – 6, 7, 8 December 2011
2,358 complaints that Matthew Wright and a guest made insensitive and inappropriate comments when discussing an article in the Daily Mail regarding the first murder case in the Hebrides for 40 years.
- Big Brother, Channel 5 – 24 June 2015
2,024 complaints about comments made by contestants.
- Sky News with Kay Burley, Sky News – 5 June 2015
1,838 complaints about the tone of Kay Burley interviewing Chief Executive of Merlin Entertainment, Nick Varney, in the aftermath of the Alton Towers roller coaster crash.
As it stands, the most complained about broadcasts from 2019 range from when journalist Jon Snow said he had "never seen so many white people in one place" in regards to a Brexit protest to Good Morning Britain's gender identity debate.
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